Customer Satisfaction (CSAT)

Customer Satisfaction (CSAT): Customer Satisfaction, or CSAT, is a metric used to measure the level of satisfaction a customer has with a company's product or service. It is typically calculated by asking customers to rate their experience on a scale, such as 1-5, and then averaging those scores. CSAT provides valuable insights into customer perceptions and can help businesses identify areas for improvement and maintain strong relationships with their customers.

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